FULFILLMENT TIME:

We understand you are excited to receive your order, and so are we! However, we do ask that you allow up to 2 business days for our team to process your order upon confirmation of payment. Each order is hand picked by one of amazing warehouse team members and goes through a quality control inspection. All items are packaged and boxed then placed into shipping envelopes preparing the journey to you.

During sale periods and peak volumes during the holidays, we ask that you allow up to 5 business days for your order to be fulfilled before shipping. 

Once your order has been processed and shipped, a secondary shipping confirmation email with tracking number will be sent to your inbox. If you have trouble receiving this email please check your spam folder first or visit our FAQs for additional help.

It is important to note some orders may require additional information from our shipping team in regards to address and/or payment confirmation. Please check your inbox for any follow up emails after your order is placed, to ensure your request is processed. 

SHIPPING:

We offer worldwide shipping for all orders. For orders to be shipped outside  of Canada you shall be responsible for any applicable customs duties/taxes as the case may be. Average shipping time within Canada is 3-5 business days via Canada Post.

Average shipping time to the USA is 3-5 business days via USPS. International tracked shipments are expected to arrive within 14-21 business days, this excludes any weekends or holidays. Final delivery for international packages will be processed by your country’s local postal service.

Express shipping options are available via DHL and FedEx and are calculated at checkout, based on the shipping address and location. 

SHIPPING RATES*:

Canada and USA: Purchases up to $99 USD, receive a flat rate of $6.00 USD.

International Tracked: Purchases up to $99 USD, receive a flat rate of $10.00 USD.

Canada, USA, and International Tracked: Purchases over $100 USD receive free shipping.

Express shipping is also available at checkout - rates may vary.

*Overweight packages are subject to different shipping rates. For an accurate shipping quote, add items to your cart, check out, and enter your shipping information.

Orders over $399.00

Please note that all orders with a value of $399 USD or greater will be subject to shipping via express courier. This free upgrade will be provided to customers at no additional charge. Please contact customer support prior to ordering if you would prefer that your order be sent with a government postal service.

TRACKING:

As soon as your order is fulfilled, you will receive an email with your tracking information. You can use that link to check where your parcel is located. Sometimes, it may take a couple of days for the information to be updated, but you can always reach out to our customer service team if you are worried using the live chat, email, or checking our FAQ section.

Standard shipping - Outside Canada:

Please note that the package must first travel from Toronto to New York to get to the first USPS sorting facility. Once it has been scanned in with USPS, you will then see your tracking code activate and begin to update. It sometimes takes two days to cross the border from Canada, and the tracking code will not start updating until the package has reached the USA.

DELAYED PACKAGE:

We have established partnerships with all our carriers and aim to deliver all packages within the quoted time frame, but sometimes, delays may happen. Please note we will not be held responsible for delays in packages that may occur due to weather, incorrect address information, or carrier related issues which are out of our control.

We will do our best to resolve each issue for all of our customers in regards to reshipments, claims, or lost package to the best of our ability. 

In the event a package has been lost, missing, or cannot confirm delivery with tracking we will process a reshipment of the order. Packages that show a confirmed delivery from carrier will not be eligible for a refund until resolved. Should your package not show up, or arrive damaged, please contact us at: [email protected] with your order number.  

CUSTOMS, TAXES AND DUTIES:

If you are placing your order at farmfamilyvt.com your order will be shipped from Canada. If you are in the European Union, you may want to consider ordering from www.vitalydesign.eu.

To guarantee the safe delivery of orders that are over $399 USD, our shipping team may upgrade the shipping method of your order to express services, such as DHL and FedEx. You will not be charged for the upgrade. However, customs, taxes, duties, or import charges are the responsibility of the customer to be paid. We do not cover any additional charges or costs for the final delivery of the package to your destination or country.

Please note these charges differ based on country laws and policies and we cannot estimate the amounts. If a package is returned due to refusal of customs fees and taxes paid, a refund will not be applicable.