We stand behind the quality of our jewelry with a Limited Lifetime Warranty — our guarantee that upon receiving the product, every jewelry item is free of material and manufacturing defects.
What is covered?
Your jewelry is under warranty for any manufacturing defects (in material or workmanship), for the duration of the original purchaser’s lifetime. Beginning on the date of purchase from an authorized Vitaly retailer and subject to applicable laws.
What is not covered?
Our Lifetime Warranty does not cover lost items, scratches, damages caused by accident (bent ring, broken chain), abuse, neglect, improper use or storage of the product, unauthorized modification (resizing or any repair work done by a third party), or normal wear and tear.
Sadly, items purchased through a third-party vendor will not be covered under our warranty. If your order was not completed at farmfamilyvt.com/ www.vitalydesign.eu or one of our stores in Canada, you will need to reach out directly to the company you purchased the items from.
Starting a warranty process:
To inquire if your jewelry is covered under this warranty, contact [email protected] with your name, address, order number and a detailed description of the issue at hand.
Warranty claims must be accompanied by an acceptable proof of purchase from an authorized Vitaly retailer, or the online order number.
Note that you will be expected to pay 50% of the original cost of the item for repairs and/or replacements in the following cases, even during the warranty term: failure or damage caused by improper use or carelessness (knocks, dents, crushing, etc.), failure or damage caused by unjustifiable repair or modification, aesthetic changes that occur from normal wear and tear, aging (minor scratches, etc.) and alteration of the colour such as subtle colour changes to the plating, etc. and failure or damage caused by fire or water, or a natural disaster such as an earthquake.
In the event your item required for warranty has been discontinued or sold out, a credit code will be offered for the value paid on original purchase, to be used towards a new replacement purchase of another item and subject to approval.
We will not honor fake or fraudulent warranty claims and reserve the right, in our sole discretion, to reject any warranty claims which we suspect to be fraudulent. Sterling silver rings can be resized but will void warranty - please modify at your own risk.